Certain "end of life", sell out or discontinued Products may have a shorter Warranty Period this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Razer Rechargeable Batteries for Wireless DevicesĪll new Products will have the Warranty Periods listed above, subject to applicable local law. Razer Speaker Systems and Broadcaster Devices You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Please see our warranty policy for a complete review of our warranty policy. Do not interrupt.Ĭonnect the device to PC using the supplied USB cable.Ĭlick "CLOSE" once the update is complete. Wait until the update process is complete. Plug in the wireless USB dongle to PC then click "UPDATE". The updater will close all running Razer applications. Save any open documents on your computer.Ĭlick "Yes" if the User Account Control window pops up to proceed.Ĭlick "NEXT" to proceed. If using a laptop, ensure it is plugged into a wall outlet. 110202 or later before attempting this update, and update the firmware of your Hyperpolling Wireless Dongle first before updating your mouse. Important: For Hyperpolling Wireless Dongle users, ensure you are on Synapse 3 version. Fixed an issue whereby mouse is unable to update with previous firmware.Fixed a mouse issue whereby the mouse could not wake PC up from sleep while in wired mode.Fixed an issue whereby the mouse is unable to pair with Hyperpolling dongle.White: 2.25 oz / 64 g (Excluding cable).Black: 2.22 oz / 63 g (Excluding cable).Razer HyperSpeed Wireless / Razer Speedflex USB-C cable Razer™ Optical Mouse Switches Gen-3 rated for 90 million clicks Up to 24 hours with Razer HyperPolling Wireless Dongle.Up to 90 hours (constant motion at 1000 Hz).Up to 8000 Hz with Razer HyperPolling Wireless Dongle Feel free to send me a PM, so I can create a case on your behalf too, or visit our self-help options should you have other questions or concerns.750 inches per second (IPS) and 70 G acceleration Otherwise, send our Support Team a chat or email. Are you connecting to your home network? If feasible, try connecting your computer to another internet connection and check if the behavior persists.
There's no alert regarding a Razer Synapse downtime. InteractiveDarkBlue140 I have recently reinstalled Windows 10 on a brand new Razer Blade 15 Advanced, and upon attempting to reinstall Razer Synapse 3, I am repeatedly getting a "Server Acccess Unavailable" message, despite being connected to the internet, pressing the retry button many times and attempting to download the files that are being referenced in the Logs. You need to make all your software and drivers available for download in a single area, not having an API request fail prevent the rest of the software from being downloaded. I share the opinions of the poster with whom I refer above, Razer, this is not acceptable. : The remote server returned an error: (403) Forbidden.Īt ()Īt (String url, String destination, String fileName, String& errorMessage, Exception& exception, Boolean overwrite, UInt32 retries)Ĭannot progress any further with installing Synapse at this point, which is a pretty poor show given an API request is preventing me from using all the features on a brand new £2,800 device. 12:02:52,395 ERROR RazerInstaller - Error downloading file ( ): The remote server returned an error: (403) Forbidden. I have scoured the installer logs, and the following Razer endpoint is returning a 403 Forbidden, preventing the installer from progressing any further. I've taken a look at this post: /synapse-3-0-install-server-access-unavailable-solution.51887/ and attempted to follow it to no avail. I have recently reinstalled Windows 10 on a brand new Razer Blade 15 Advanced, and upon attempting to reinstall Razer Synapse 3, I am repeatedly getting a "Server Acccess Unavailable" message, despite being connected to the internet, pressing the retry button many times and attempting to download the files that are being referenced in the Logs.